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Partial Refund Protection

Our Money-Back Guarantee

This page explains our money-back guarantee in clear, simple terms for our Canadian citizenship by descent services.

Our Promise

If your Canadian citizenship certificate application is not approved by Immigration, Refugees and Citizenship Canada (IRCC) despite passing our preliminary review and completing our recommended process, we will, subject to the conditions set forth below, either correct and resubmit the application or provide a partial refund of the Service Fee paid to us, typically equal to two-thirds (2/3) of the total Service Fee.

Important: This page provides a summary of our guarantee. The complete terms and conditions are outlined in the client agreement you sign with us, which is the legally binding document that governs our relationship.

To Qualify for the Guarantee, You Must:

  • Provide all requested family records, dates, and information in a timely, complete, and accurate manner.
  • Pay Government Fees if required for your application.
  • Cooperate with all reasonable requests from our team or IRCC throughout the processing period.

When the Guarantee Does NOT Apply:

  • If your application is rejected or returned due to a failure to follow our submission instructions.
  • If issues arise because you or any family member provided incorrect, incomplete, or misleading information about your lineage.
  • If your case is impacted by changes in Canadian citizenship law, IRCC regulations, or government policies after your agreement date.
  • If your application is affected by criminal background checks or misrepresentation findings.
  • If you fail to provide required documents from archives or government offices when instructed.

How to Request Your Refund

1
Contact us in writing within 30 days of receiving the official denial notice from IRCC.
2
We will review your file and confirm your refund eligibility within 30 days.
3
If eligible, we will issue your refund back to your original payment method within 30 days of confirmation.
What is Covered

Our full premium service fee.

What is NOT Covered

IRCC government fees, document archive costs, passport photos, translations, and courier fees.

Questions About Our Guarantee?

If you have any questions about our money-back guarantee terms or the application process, please do not hesitate to contact us.

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Legal Notice: This page provides a general overview of our money-back guarantee for informational purposes. The specific terms, conditions, exclusions, and procedures that apply to your case are detailed in the service agreement contract that you will sign with us. In the event of any discrepancy between this summary and your signed contract, the terms of your signed contract will prevail and govern the legal relationship.